We stayed couple of day in the area, we were like it. Upon arrival we got upgraded one of our room, because one of room wasn’t ready. Upgrade room, without additional charges, that was unexpected! Very helpful staff, kind and professional, as I can see they care and pay full attention to each their guest and trying by any possibility to make guest happy! Anything we asked them we got quick service! Thanks for it! Rooms are spacious and clean, what is highly important to us, I really like it the place, and highly recommended! Ahhhh restaurant food , wooow, as per my husband he never tried food tastier than here. Definitely we will recommend your place to our international friends who planing to visit Almaty. Thank you dearest staff of Grand Erbil!! We wishing all the best, success and prosperity!
Saule
2025年4月
Room was perfect and the bed was clean and comfortable. Bathroom was too clean and towels, shampoos etc. everything was set and ready. Restaurant service was great and delicious; employees of the hotel came to my room to take orders and delivered to my room as well.
Okumuş
2024年6月
room size, location close to train station "Almaty 1", I have also train so it was very convenient the location, away from city center.
Victor
2024年10月
Customer service is amazing. Warm and comfortable. Morning breakfast is excellent and delicious.
Dawood
2023年2月
Ambience location
Swati
2025年1月
The room was large although no window. It had tea making facility which was good. it was quite large room. Decent room,
Botagoz
2021年10月
Gym and breakfast. Very friendly staff and comfortable beds
Kris
2025年2月
Excellent service!! The receptionist all of them were great !!! Fun place !
Kevin
2022年4月
Excellent customer service
Kosimjon
2024年6月
The 6th floor rooms have a beautiful view
Fturkistani
2023年7月